Thorns Warpaint in Bazaar not learned

I purchased the thorns warpaint from the bazaar and did not receive it in ancestral knowledge. I believe I was given a different warpaint called Fang though as I had not seen that before.

Is there any way to contact Funcom to be given the correct warpaint?

Send a report to the Zendesk and select the request type: In-Game Purchase.