Bazaar and Battlepass items not received

Platform: Steam
Issue Type: Bazaar
Game Mode: Single Player
Server Type: PvE
Map: Exiled Lands
Server Name: Single Player
Mods: None


Bug Description:

Bazaar and Battlepass items not received


Bug Reproduction:

Purchased coins and a bazaar item. Payment obviously went fine, receiving the item did not. After unlocking the first 15 Battlepass items I noticed I did not receive any of those either.

The sound of crickets is overwhelming. Still missing my battlepass items.

Are you checking your inventory or your knowledge menu. The Bazaar items and most Batlepass items are feats that enable you to make the items, not the actual items.

They’re not under Ancestral Knowledge, where they should be. The bazaar item I bought did eventually show up there.
Battlepass items still not.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!