https://forums.funcom.com/t/connection-issues-update/232867
So, just FYI Funcom, this really isn’t acceptable as a response. You don’t address what is causing the problem and you aren’t offering any redress to players it has affected. Please don’t hide behind the “Well it’s free to play so we don’t owe anyone anything” excuse. Those of us who pay for your silly battlepass monetization scheme ARE paying to play (not to mention those of us who have been with this game from prelaunch and very much paid for the game, all the DLCs, Siptah etc.) and you owe us some better customer service than this. My suggestion is that, along with an actual apology, is that you grant everyone who has only paid for the first tier of the battlepass is to grant them the second tier, speeding it up considerably without charging them for that perk. For those who HAVE paid for that second tier I suggest you double it for them.
Lastly, the lack of transparency and communication, as well as the total non-response over the weekend, is also extremely unprofessional. There’s a reason most people joke about Funcom’s service as well as your quality. You might want to at least ATTEMPT to garner some good will here. You know, on top of fixing the actual problem like a competent company.