If a player is killed beneath the Black Pyramid during “In the Dusty Dark” they may lose their torch and be unable to pick up another one.
If you are unable to pick up a torch please open a petition by typing “/petition” in-game. A GM will assist you as soon as possible so that you can pick up the torch without losing your place.
Unfortunately it is not always possible for Customer Support to respond immediately to a given petition. We have to address tickets in the order they are received and if we have a lot of tickets we may not be able to assist you as quickly as we would like. We apologize if we are unable to reach you in a reasonable amount of time.
If you log out you will lose your place in the pyramid but you will be able to pick up a torch again when you resume the mission. We understand how frustrating backtracking can be, particularly in a mission as long and challenging as “In the Dusty Dark.” Our development team is currently working on a more permanent solution which we hope will be implemented in the near future.
Thank you for your patience and understanding. Hopefully a solution to this problem will be found soon.