I need to contact them directly to see if I can get them to honor a code bought from a 100% new version of the game.
I think submitting a Zendesk ticket re: purchases might be your best bet.
Zendesk is down
Well my interactions with them has been depressing.
Welcome to the community.
Zendesk is down
It seems they don’t use Zendesk anymore, the new help center is at https://funcom.helpshift.com/hc/en/5-conan-exiles/contact-us/
Thanks!
