I agree. But people who play on official servers not necessarily play there because they are free. They play there because there are no Admins and the “competition is clean”.
We all know that the game “plays” with the memory limits some time now, so when a new content comes we will have unexpected behavior. So even if the new content is awesome, the behavior of the game will be “broken” and it will push away the new players.
Three days ago i went with a new player to the abysmal boss, the recipe was invisible, i get used to it, so i know where this invisible recipe is, but he couldn’t find it and he died in the effort because the acid of the pool started filling again.
Two days now he didn’t show up 
.
Is it on the server provider?
Is it on how heavy things have become?
Is it how people behave on the server?
Is it on the necessity of the content?
Is it…?
I don’t know how many is it i can ask, the list is big!
What i know is that when new people will arrive in this game they will check fps and they’ll go disappointed. Then they will play the game and they will find several “tiny” annoying bugs. At the time they will play they’ll endure disconnections…
I am not salty my friend Darth neither i try to say or create something more that this conversation, but how new content will bring new costumers when the base is not able to keep them?
Here in this forum we are all lovers with this game, we got married with it so we close our eyes to details and keep loving and supporting it. There are thousands out of this forum that do the same.
We are no new players my friend, we are the regulars of it and we are the only ones at the end that keep playing it and support it. We need new players, all of us, both the company and us.
But if a new player will come the first online experience may be official server, then what? How do we keep this costumer?
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