TL;DR –
Funcom, please consider reworking your payment model and communication channels, so players have a clear and transparent way to engage with you about future updates. I – and many others – am more than willing to support this game financially. But if players continue to buy everything in the shop without receiving anything meaningful in return, that approach is not sustainable for promoting any game.
I also see worrying signs of a similar pattern emerging in Conan Exiles and Dune. Instead of focusing solely on two survival titles, you could reignite Age of Conan – a game with an incredible foundation, unique identity, and a passionate community still ready to support it.
One thread in particular had a major impact on my decision to step back:
https://forums.funcom.com/t/changes-to-customer-service-policies/58336