Our hope is that our players will be able to find as much helpful information as possible as quickly as possible. We encourage people to chime in and answer their fellow players’ questions as best as they can. The more we curate and maintain these posts, the better this resource can be.
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If you’re looking for how to contact Customer Service directly:
Update for 2021: This has been the case for quite some time now, but to be transparent and official; the support forums are currently not officially monitored by GMs and Customer Service staff.
I do sweeps on this section approximately once a week as long as I have time, and I will respond to posts or tickets as I am able to given my level of access to customer service tools and time permitting.
Forward tickets that require the attention of a specialist (ex. PayPal, payment verification)
Check on the status of a ticket
Anything to do with the forum (ex. formatting bugs, moderation)
Questions about offers, events, issues
What I cannot help with:
Ingame issues (ex. Missing items, quest bugs)
Suspensions or Bans
Our policy regarding account details has not changed; we cannot disclose sensitive account details in a public space.
When applicable, I convert support topics to personal messages with me and the OP and remove any responders from the thread. If that is not possible, I will leave a reply on the topic to confirm I’ve followed up or sent a reply to a ticket. If you notice support topics vanishing, it’s because I’ve converted the thread into a personal message so I can speak with the OP directly.
Please note that I am not officially a customer service representative or a GM, so my official duties take priority. I appreciate your patience and understanding while GMs work to address your requests, or if it takes time to have your forum thread answered. <3