Need a hand? Ask here!
Update for 2021: This has been the case for quite some time now, but to be transparent and official; the support forums are currently not officially monitored by GMs and Customer Service staff.
I do sweeps on this section approximately once a week as long as I have time, and I will respond to posts or tickets as I am able to given my level of access to customer service tools and time permitting.
What I can help with:
- Basic account issues (ex. failed payments, frozen accounts)
- Forward tickets that require the attention of a specialist (ex. PayPal, payment verification)
- Check on the status of a ticket
- Anything to do with the forum (ex. formatting bugs, moderation)
- Questions about offers, events, issues
What I cannot help with:
- Ingame issues (ex. Missing items, mission bugs, unique item flag errors)
- Suspensions or Bans
Our policy regarding account details has not changed; we cannot disclose sensitive account details in a public space.
When applicable, I convert support topics to personal messages with me and the OP and remove any responders from the thread. If that is not possible, I will leave a reply on the topic to confirm I’ve followed up or sent a reply to a ticket. If you notice support topics vanishing, it’s because I’ve converted the thread into a personal message so I can speak with the OP directly.
Please note that I am not officially a customer service representative or a GM, so my official duties take priority. I appreciate your patience and understanding while GMs work to address your requests, or if it takes time to have your forum thread answered. <3
I have downloaded the Conan Exiles Regional Specific DLC for nudity content. I am an adult and playing with friends in another country. It works for them and not me. Can you please Help.