well I think this is not a new topic and even if I read that a forum is not the place to ask for support I see that there is a slight chance to get an admin take a look.
Easy to remember: I wrote a ticket with my problem 01.01.2020 - no answer yet. I didn’t play for over one year, I was 12 month premium before but never continued to pay as RL kept me way too busy to even be able to play anymore. Now as I come back I want to transfer my two avatars Achyllys and Magieheini from Fury to Crom - I planned to do that already before I left and bought me the necessary Funcom points. Now I can’t do this transfer as my account is frozen and to move a char I need to select an Abo in the transfer dropdown-menu that shows nothing at all. As I do not plan to publish my login name here in an official forum please take my char names and/or used registrered email here in this forum to take a look. Just set my account to f2p - so I can transfer my 2 chars to Crom - then I will consider to go premium again. But right now this game is useless for me as my main chars are stuck on a more or less dead server without Raidfinder or Raids.