Hey there,
You’ll need to submit a ticket through the Ticket System if you haven’t already and wait for a reply from customer support.
Be sure to specify the game, account/billing, aoc account e-mail, aoc username (in text box) and explain in detail what the problem is you’re having.
It can take anywhere up to 3 months to be replied to, depending on the amount of backlog.
If it takes longer than a month to be replied to, you can DM AndyB (click on his name below or search his name through the search feature in the top right and click “Message”)
Note to moderators:
@AndyB could you move this thread to the Age of Conan forums, please?
Related threads:
- Paid for a sub, only worked for a few minutes, still charged (Mar 31, 2020)
- Membership rewards bug (Mar 30, 2020)
- Paid for subscription but playing as a freeplayer (Mar 23, 2020)
- Account frozen and no answer to my ticket #2 (Mar 23, 2020)
- Paid twice and didn't get my premium account. Is the ticket system still online? (Mar 20, 2020)
- Account status: Frozen (Mar 17, 2020)
- Account frozen and no answer to my ticket (Jan 19, 2020)