Account Missing Characters Since Last I Played


#1

My characters are missing from my account, the last I played was in 2014ish and it sucks that I just paid for 3 months sub for nothing to be in the account. I am sure it is the right account too because it was frozen and the pay dates matches the times I did play. If I use the website my characters can be looked up in the character search though. I opened a ticket but have not relieved any reply. Has this happened to anyone else, or is there something I have to do to get my characters back?


#2

Hi Isaperson, I’m very sorry to hear that you aren’t seeing the expected characters after reactivating your account. For security and privacy reasons, we can only help with this type of issue through email, so please keep an eye on your email inbox over the next day or two for a reply. We’re working to help everyone as quickly as we can. Your patience in this matter is greatly appreciated.