All followers deleted after a player transferred from clan

Game mode: [Online official]
Type of issue: [Bug]
Server type: [PvP]
Region: [ America ]
Mods?: [ No]
Edition: [ Steam ]

Bug Description: Two players transferred from our clan, clan leader logged in and all the followers had been deleted. We kept all builds/placed items. The logs stated that owner had not logged in, in a long time and they had decayed.

This happened on server 1761, clan named “Edge of Insanity” On 2022.04.02 at 19.51.05. Is it possible to get our followers and their armor etc. back?

A clear and concise description of what the bug is.

Installed Mods: None.

Steps to Reproduce:

  1. Have players transfer to another server from your clan.
  2. Step 2
  3. Step 3
  4. Etc.

Greetings Exile,

Unfortunately, we aren’t able to return any of the lost followers or items that might be in your inventory. We are very sorry for the inconvenience.

Let us know if you’d need help with anything else.