All players showing offline

Hi,

Seeking some help. I am renting an XBOX private server from G-Portal. One of the problems we are experiencing the G-Portal guys recommended I bring to your attention here.

Specifically, all players logged in and playing are showing as offline in the clans tab.

The servers purge settings are set for 2 clan members to be online for it to trigger. Because the server is not recognizing players as online at all, this effectively prevents the purge from ever happening.

Is there something I can do as Admin to fix this or is it a bug we will have to wait to be fixed?

Thanks

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