Any support staff working?

Asking because I have a failed payment, and I asked for help to cancel it. And…No answer.

Hi there, could you message me with your support ticket number please?

Thank you Thank you so very much
[Funcom #1139647]

This one?

Please message me directly. I can’t talk about account stuff in a public forum. I sent you a message.

For the record, please note that GRACE cannot be used to unlock a frozen account.