Issue #1 Funcom #1103773 - Last night I bought 3600 Funcom Points split between 2 accounts, The first purchase was for 1200 Points, The payment was approved, the money was removed from my bank account and my points were credited to that account 5 minutes after.
The second purchase was for 2400 points on a different account to do 2 character transfers, Again the payment was approved, the money was removed form my bank account but 19 hours later I still have no points issued and no response to my email ticket…Not pleased to say the least.
Issue #2 Funcom #1103874 - Just before I received an email that my other account was just frozen for a failed payment, I did not understand this since I just unfroze this account on 2-17-2019, I paid 14.95, the payment was approved and the money again removed from my account and my account was reactivated shortly after so therefore it should be good for 1 month right? I also a 2 days after purchased 1 grace and redeemed it on this account in question and that made my membership valid until 4-19-2019 according to my account page…Now the kicker! My account payment says failed payment on 10-3-2018 which was the original date my account was frozen before I reaqctivated it on 2-17-2019, SO WHAT THE HECK IS GOING ON?!?