It’s been about a week currently since I paid for Crom coins on the Ps4/PS5 platform, the money was taken the moment I hit purchase but no Crom coins. Contacted Funcom support still no answer, trying to find help and answers before a dispute has to take place.
Have you contacted via ZenDesk? If not, here is how to:
Looking at the PS forum section, you are definitely not the only one experiencing issues.