Bought Premium account but is not activated ingame

Hello, I bought and paid for a premium account on September 6th, 2020, it is also shown as paid in green in the overview at register ageofconan com. My account name is Kiffkiff.

In the game, my account is still a free to play account and the game offers me the opportunity to become a premium player. I’ve already paid for 6 days and couldn’t play premium yet. Please activate my account at last.

Nobody responded to my petition in the game.

thanks in advance, best regards.

KiffKiff

it’s really bold from funcom that you only get the premium account activated in-game after you’ve bought a second month. Besides that, I lost 10 days of game time, thanks Funcom!