Game mode: [Online official]
Type of issue: [Crash]
Server type: [PvE]
Region: [East Coast]
Ok, this isn’t a crash. But the effect is as bad as a crash. My friends and I are only able to play the game reliably by using direct connect and knowing the IP address. For most of the official servers and all the new ones with Siptah, we do not know the IP address and can never get in.
However, once in by direct connect the game works fine. The algorithm for the ping time is wrong.
Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
- Unable to start the game either because the ping time is listed too high, or if it is listed at say 120 and you press ‘start’ it says the ping time is too high. You can try, try, try for dozens of times and maybe get in / maybe not. It is very very frustrating for people and many have given up and refuse to play because of this.
- I have a suggestion. If you cannot figure out a way out of the ping time error/bug, how about if the ping time is within say 100% of maximum ping time (say 260) you put up a message. The message says your ping time is too high and may cause issues such as stepping into objects and stuttering. Do you want to play with these performance issues? Yes plays the game, No lets you out.
We recommend you find a server with a lower ping time.
- This is really necessary because if you are using an official server and you have a character and buildings you really don’t have an option to play on another server and you have to live with the ping times on that server or not play the game at all.
- The only way that my friends and I can play is to use direct connect. We find that many times the ping time is too high but the game plays just fine. Please do not remove the direct connect either or we won’t keep playing the game and recommending it to people. The person who convinced me to start playing said he is very close to not playing it any longer because of this issue nor telling people to play funcom games because of it.