Character missing from Cloud/Transfer buffer after Enhanced Update

Hello!

I am having trouble with the character transfer system in the new Enhanced version. Before the update, I successfully exported my character from an Official PvP server to the cloud. Now, I am trying to import this character to an Official PvE-C server, but the “Import” button is missing and the cloud buffer appears empty.

What should I do to get my character back?

i’m kinda disappointed in this.. they have been notified about this and no one is issuing a response.