Character not found. Had to create new one. Old one still there but inaccessible

Character created yesterday on Official Server #1500. Server crashed last night, knocked me off. Today I logged in and I had to create new character. Found my house but no access. Same named character. Not sure what is happening here. Can’t access yesterdays character it seems.

I have the same problem but on server #1043.

The day of the launch of the enhanced update I resumed the game on this server and since yesterday’s update it asks me to create a new character. The game even recognizes in the server listings that I have a character created.

I prefer to wait to see what response Funcom gives to emails or the forum on this topic before creating another character and overwriting data.

Yea, it is strange. I have a few thousand hours played from before, this never happened to me before ever. I would also think, not 100% sure, same named characters would not be allowed anyway either.

I have the same problem on server #1043 PVE-Conflict EU.

Are you people kidding us? How is it possible that my character disappeared from the server? You boasted so much about the enhancement and the graphic revolution of the game, but in reality you ruined everything. I respectfully ask you to solve my problem.