Thanks so much for your patience - character transfers have now been re-enabled.
If you’re still having trouble completing a character transfer, please be sure to check that the character in question:
- Was not created in the last 30 days
- Was not transferred in the last 30 days
- Is not currently locked
Additionally, you may need to log out of the game completely and wait 15 minutes while the system processes your transfer request. If your transfer is still failing after taking all of these steps, contact support directly through email and we can help you further: