Ok, so we have a customer service department that is understaffed. Which is very obvious reading this post.
“We’re a small team with a lot of responsibilities.”
Why not spend some development time figure out why people are having these issues? Let’s solve this issue and be done with it.
Not only will you free up customer service time but you are less likely to piss off customers. How many charge back fees have you incurred because of this? You made thousands in revenue last quarter. Let’s spend a couple grand and figure out these issues.
This isn’t rocket science. The only reason I can come up with that you haven’t fix this problem, you simply don’t give a crap.
Just fix it.