Luckily for me my bank refunded the money you took while keeping my account frozen for 2 weeks.
Does it honestly make sense having one person working on tickets concerning payments and frozen accounts? I waited 2 weeks with not even a squeak from support and then I gave up. This is why other companies get back to you in minutes not days or even hours. They realize that if the consumer does not trust you with their money, they will not be a customer anymore.
You keep fighting with your customers and I will keep being just so glad to be done with you.
My sympathies go out to anyone going through a similar ordeal and I hope everything can get resolved for you. There was a time loosing my account would be devastating to me and I know there are still a lot of you out there. I hope at least they can get to you all first.