Platform: Steam
Issue Type: Crash
New pc so fresh install of game. Reinstall didn’t help. Game window opens up, it loads while cinematics play but then it crashes to this. Reinstalled driver from nivida app too.
Greetings,
Thank you for your report. Please follow the steps to verify your game files:
- Open Steam
- In Library, click with the right button on the game and select “Properties”
- Select the Installed files
- Select Verify integrity of game files….
Thanks in advance.
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Sadly it does not help.
do you have updatet your driver
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у меня та же проблема и не только с этой игрой ((((
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Yes my driver is up to date, game ready and studio versions both tested.
and you have this problem with other games? if you have i will advice you to check you pc or check you graphic card if its damaged or not
This is a new computer and no I do not have any problems with other games.
hmm wird i hope the devs can help you
Were you able to get this to work?
I realize this is a new PC but do you also meet the minimum system requirements? I feel like this question is silly but maybe we can help narrow down.
I have not tried anything further but the pc is asus rog zephyrus with 4070 and rest of the hardware to match so specs are not the issue. Saw someone have the same problem with same laptop on another thread on this forum. Maybe can find a solution if can narrow it down indeed.
Oh interesting, so maybe a setting or hardware related issue with this specific model.
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I searched for this issue that you were facing and many related to laptops and disabling the integrated gpu, I did not think this applied to yourself until I saw you make this post regarding your laptop.
I had a look at the laptop and downloaded the manual to see I could not find any reference to an integrated gpu until I watch the slide show of the specs, this is what it stated.
On this part it mentions bypassing the integrated graphics, in the manual it does not show anything to do with the bios but maybe there is an option to turn off the integrated graphics wihthin this.
I appreciate the effort put into this however even if I use ‘discrete gpu only’ mode for the laptop the error still pops up. Disabling integrated gpu from devices also same.
edit1: Wait, it actually works when I connect it to the tv and do external display only. Tv obviously uses the nvidia gpu. I wonder why it didn’t work on laptop though even tho I went dgpu only setting in bios.
I managed to download the same ue4 that the devkit uses but this includes all of the ue source code, the error messages are to do with the ue4 engine as you can see here.
D3D11Util.cpp
void VerifyD3D11CreateTextureResult(HRESULT D3DResult,const ANSICHAR* Code,const ANSICHAR* Filename,uint32 Line,uint32 SizeX,uint32 SizeY,uint32 SizeZ,uint8 Format,uint32 NumMips,uint32 Flags, ID3D11Device* Device)
{
check(FAILED(D3DResult));
const FString ErrorString = GetD3D11ErrorString(D3DResult, 0);
const TCHAR* D3DFormatString = GetD3D11TextureFormatString((DXGI_FORMAT)Format);
UE_LOG(LogD3D11RHI, Error,
TEXT("%s failed \n at %s:%u \n with error %s, \n Size=%ix%ix%i Format=%s(0x%08X), NumMips=%i, Flags=%s"),
ANSI_TO_TCHAR(Code),
ANSI_TO_TCHAR(Filename),
Line,
*ErrorString,
SizeX,
SizeY,
SizeZ,
D3DFormatString,
Format,
NumMips,
*GetD3D11TextureFlagString(Flags));
TerminateOnDeviceRemoved(D3DResult, Device);
TerminateOnOutOfMemory(D3DResult, true);
UE_LOG(LogD3D11RHI, Fatal,
TEXT("%s failed \n at %s:%u \n with error %s, \n Size=%ix%ix%i Format=%s(0x%08X), NumMips=%i, Flags=%s"),
ANSI_TO_TCHAR(Code),
ANSI_TO_TCHAR(Filename),
Line,
*ErrorString,
SizeX,
SizeY,
SizeZ,
D3DFormatString,
Format,
NumMips,
*GetD3D11TextureFlagString(Flags));
}
D3D11Texture.cpp
/** If true, guard texture creates with SEH to log more information about a driver crash we are seeing during texture streaming. */
#define GUARDED_TEXTURE_CREATES (PLATFORM_WINDOWS && !(UE_BUILD_SHIPPING || UE_BUILD_TEST))
/**
- Creates a 2D texture optionally guarded by a structured exception handler.
/
void SafeCreateTexture2D(ID3D11Device Direct3DDevice, const D3D11_TEXTURE2D_DESC* TextureDesc, const D3D11_SUBRESOURCE_DATA* SubResourceData, ID3D11Texture2D** OutTexture2D)
{
#if GUARDED_TEXTURE_CREATES
bool bDriverCrash = true;
__try
{
#endif // #if GUARDED_TEXTURE_CREATES
VERIFYD3D11CREATETEXTURERESULT(
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D),
TextureDesc->Width,
TextureDesc->Height,
TextureDesc->ArraySize,
TextureDesc->Format,
TextureDesc->MipLevels,
TextureDesc->BindFlags,
Direct3DDevice
);
#if GUARDED_TEXTURE_CREATES
bDriverCrash = false;
}
__finally
{
if (bDriverCrash)
{
UE_LOG(LogD3D11RHI,Error,
TEXT(“Driver crashed while creating texture: %ux%ux%u %s(0x%08x) with %u mips”),
TextureDesc->Width,
TextureDesc->Height,
TextureDesc->ArraySize,
GetD3D11TextureFormatString(TextureDesc->Format),
(uint32)TextureDesc->Format,
TextureDesc->MipLevels
);
}
}
#endif // #if GUARDED_TEXTURE_CREATES
}
For some reason the code is not translating very well in the webpage !
They have include comments and as you can see from this comment they have been seeing driver crashes during texture streaming.
/** If true, guard texture creates with SEH to log more information about a driver crash we are seeing during texture streaming
Im glad it works for you maybe looking into the log prior to this crash may shed some further insight also, as for it working on TV without seeing specifics I would just be hazarding a guess as to why, I will though start seeing if there is more in the way of explaination to this issue for future references .
I did a little digging and these seem quite relevant to your situation.
https://www.notebookcheck.net/Asus-ROG-Zephyrus-G14-2024-review-The-gaming-multimedia-laptop-with-Ryzen-8000-and-G-Sync-OLED.800772.0.html
https://www.notebookcheck.net/AMD-Radeon-780M-GPU-Benchmarks-and-Specs.680539.0.html
https://www.reddit.com/r/GamingLaptops/comments/ucrqg1/1does_switching_between_automatic_select_optimus/
https://nvidia.custhelp.com/app/answers/detail/a_id/5097/~/nvidia-advanced-optimus-overview
It should have to do with this optimus/mux thing, that is clear yes. I do not have the option of using external display while playing though. I honestly do not know how to fix this, feeling at a loss here. This is not only software but even a hardware level thing, this switch is as far as I understand.
Greetings Croxidon!
Thank you for reaching out to us with this issue.
In order for our team to properly investigate, could you please share your log file with us?
You can find it by following:
Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs
Feel free to reach out in private via direct message if you prefer.
Thank you in advance.
Please do find the latest of my logs in here. Thank you for the attention.
ConanSandbox.log (24.6 KB)
ConanSandbox-backup-2025.01.21-13.39.48.log (24.6 KB)
ConanSandbox-backup-2025.01.21-13.38.49.log (30.1 KB)
ConanSandbox-backup-2025.01.21-13.37.22.log (25.2 KB)
ConanSandbox-backup-2025.01.21-12.20.50.log (25.2 KB)
Hello! I tried like you to open the computer on an external display and it worked. I disabled the external display and the game hasn’t crashed on my laptop yet. Might be a temporary fix