Crom coins obtained by the battle pass are gone

Minhas 1200 moedas Crom, adquiridas completando todo o passe de batalha na minha conta do xbox simplesmente desapareceram, gostaria de verificar como resolver este problema?

My 1200 Crom coins, acquired by completing the entire battle pass on my xbox account have simply disappeared, would you like to check how to solve this problem?

Greetings Exile,

Please submit a ticket to the Help center and select “in-game purchase” so the Funcom team can investigate what’s happening in your account.

Have a great day!