Falling through the world trying to enter sinners refuge

Game mode: [Co-op)]
Type of issue: * Bug*
Server type: [ PvE ]
Region: [ US]
Hardware: [ PS4 ]

Bug Description:

When I try to enter sinners refuge, right at the entrance before the first brimstone I fall through the world every time. I am playing coop. It makes sinners refuge entirely unusable (which sucks because it’s an awesome spot for thralls and brimstone.) I’ve tried crawling along the cave wall to get across it and my character still just falls through.

Expected Behavior:

I expected to walk into the cave and not fall through the world.

Steps to Reproduce:

1: walk into sinners refuge
2: fall through the world

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