Hi, and welcome to the community.
This is not a bug, so this thread probably won’t help you get the desired results. Your best bet is to report the problem using the procedure described in the official server rules:
Since your forum account is new, you might not be able to send direct messages right away. Here’s how to deal with that:
NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.
Bear in mind that Funcom staff receives a high volume of reports and they have to prioritize them, so it might be weeks before they act on your report.
Good luck 