I sent a support request to Epic Games yesterday. They fixed the issue, and I am able to play now. So, if you bought it on Epic, let them know and they should be able to fix it.
This is what they sent me:
Player Support Agent (Epic Games Player Support)
Jun 30, 2023, 20:10 UTC
Hi there,
Thank you for contacting us at Epic Games Player Support! My name is Mayari. It is nice to meet you!
I sincerely apologize for the delay in our response. Due to a large influx of tickets, we are running a little behind, however, we are working hard to increase our engagement with the players.
I made changes here on my end and you should now be able to access the Conan Exiles game on your end. Please make sure to restart your Epic Games Launcher to reflect the changes.
I hope I covered everything you need. If you have other questions or concerns please don’t hesitate to let me know, and I’ll be happy to help.
Have a great day ahead and please stay safe.
Regards,
Mayari