Platform: Epic Games Store
Issue Type: Gameplay
Game Mode: Single Player
Server Type: PvE
Map: Exiled Lands
Server Name: =SERVER NAME=
I tried the game on Epic free trial week. I bought the game yesterday when the notification that the free trial was up came and since then I have been unable to start/continue my game. I have also tried uninstalling an reinstalling the game.
Tried to continue my previous game, and tried to start an online pve game. Both resulting in the message that the free trial has ended.
More likely that EGS isnt transmitting purchases correctly but entirely possible its specifically a demo version
I am also affected as is my wife, both of us took the free frial and then purchased a couple days later
Most likely this is due to the fact that FunCom servers prioritize the free version of the game purchased during the free trial week, ignoring the purchase of the full game.
I have contacted Epic Games Store support and they advised me to first reach out to FunCom support to make sure that the issue is not on FunCom’s servers. They said that once I receive a response from FunCom support, they will remove the free version of the game from my purchases. EGS support also mentioned that they have removed the free version of the game for one player, when he asked, but the player did not provide any updates on whether it helped or not (so it’s likely that it did help).
Hang in there. It is the weekend after all. They will fix it. It seems as if they simply remove the trial version from your account. Maybe if you are able to completely remove the trial version from your account you can fix it yourself. I don’t know if you can, but I know on Steam there is a way to remove games from your account so maybe EGS has a way for you to do it too. I suppose it is worth a try while waiting.