Free Trial Expired Message After Purchase

[swordsecret]

Basic Info:

Platform: Epic Games Store
Issue Type: Other
Game Mode: Single Player
Server Type: =SERVER TYPE=
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: =MODS=

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Bug Description:

Played free week trial. Trial ended. Bought game. Still Recieving message when trying to play that my “Free trial has expired” and to “Upgrade” when loading into game.

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Bug Reproduction:

Play free week trial. Trial ends. Buy game. Load into Server. Load into game. Recieve Trial Expiration message. Validate game. Load game. Get Trial Expiration message. Create new save. Be annoyed at losing 69 hours of progress creating a new save trying to resolve trial expiration message that persist. Re-install game. Start game. Load into server. Load into game. Recieve Trial Expiration Message. Make report.

[Haverson]

I have the same issue please help, i can’t log into any serv

[swordsecret]

I sent a support request to Epic Games yesterday. They fixed the issue, and I am able to play now. So, if you bought it on Epic, let them know and they should be able to fix it.
This is what they sent me:
Player Support Agent (Epic Games Player Support)

Jun 30, 2023, 20:10 UTC

Hi there,

Thank you for contacting us at Epic Games Player Support! My name is Mayari. It is nice to meet you!

I sincerely apologize for the delay in our response. Due to a large influx of tickets, we are running a little behind, however, we are working hard to increase our engagement with the players.

I made changes here on my end and you should now be able to access the Conan Exiles game on your end. Please make sure to restart your Epic Games Launcher to reflect the changes.

I hope I covered everything you need. If you have other questions or concerns please don’t hesitate to let me know, and I’ll be happy to help.

Have a great day ahead and please stay safe.

Regards,
Mayari

[Yahim05]

Thank a lot! They solved it for me too , they just have to remove the demo version from your laucher.