Friend came back for update 2.6 and gets fatal error at UE load screen

Game mode: Online official
Type of issue: Crash
Server type: PvE
Region: America
Mods?: No
Edition: Steam

Bug Description:

“Fatal error: [File:D:\B\tech_exiles\code\UE4\Source\ConanSandbox\ConanSandbox.cpp] [Line: 431] Mounted paks num(61) not equal to expected paks num(59) and (1) optional packs not available. Please verify your installation”

This is what he gets once the “UE4” screen begins to appear.

Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. Step 1 - Downloaded game in D drive (its the original drive he initially played one)
  2. Step 2 - Redownloaded AFTER update 2.6, uninstalled during 2.5
  3. Step 3 - Repeated installs & file verifications result in same exact error
  4. Etc.


There were quite a few people having this issue;

As you said they have already reinstalled (assuming they have also removed all remaining traces of CE), and verified file integrity they might want to attempt the solution given in this post;

Good luck!

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