Game crashes due to mounted paks not equalling expected paks

Game mode: (not applicable - crash on startup)
Type of issue: Crash
Server type: (not applicable - crash on startup)
Region: West coast USA
Mods?: No
Edition: Steam


Bug Description:

When I launch the game, it crashes and gives me an error message about Paks. Specifically:


The UE4-ConanSandbox Game has crashed and will close

Fatal error: [File:C:\B\tech_exiles\code\UE4\Source\ConanSandbox\ConanSandbox.cpp] [Line: 404]
Mounted paks num(61) not equal to expected paks num(59) and (1) optional packs not available. Please verify your installation

Note: I have verified the installation multiple times. I have uninstalled and reinstalled multiple times. These are not viable solutions to this problem.


Installed Mods:

I have zero mods installed. I also have deleted any mod resources on my computer.


Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. Open game.
  2. Intro movie starts.
  3. Game crashes.

I can’t be more specific than that.

I’ve seen other people having this issue, and the answer I consistently see them getting is “verify the installation” and “uninstall and delete all mods”. I’ve done both of those things already. Please, this is my favorite survival game, and I just wanna play it :frowning:

Probably something wrong with your modlist.txt would be my guess. Delete it or rename it and see what happens.

I think the default path is \Steam\steamapps\common\Conan Exiles\ConanSandbox\Mods

I’ve done that already, and I checked to make sure it still wasn’t there. Thank you for the suggestion <3

Do you have spare room on your hard drive after installation?

Yup, almost a terabyte.

Any anti-virus that might be blocking some files? I have had this issue once or twice but it was always resolved by clean re-install which I take it didn’t work for you.

Thank you for that suggestion, I actually hadn’t tried that. I turned off my anti-virus and gave it a try. Didn’t work, but I hadn’t done it yet so thank you :slight_smile: At least helps me check off options.

I’m having this issue lately, too.
Reinstalled lately, and the only thing I’ve been able to get out of it is this thing happening.
When that didn’t work, as it usually does in my experience, I uninstalled and reinstalled - because whenever verifying doesn’t work, I’m aware clean reinstall usually does. It didn’t help at all.

I’ve got no mods, whatsoever - not installed (as far as I can tell), nor subscribed or anything.
Have verified a ton of times now, with no success or change in terms of the issue.

Seeing as this seems to be a topic that’s popped up more than once lately, I didn’t want to open a report of my own, but I’d really love to get it solved somehow and I don’t know how, personally.

Ok, I’m just taking a shot in the dark here, but when you guys uninstall the game, do you manually go in and delete the leftovers? Steam, for example, doesn’t delete mod files and such when uninstalling a game. There’s also maybe some files in your documents folder. If for whatever reason one of those files is the culprit, it won’t matter how many times you uninstall and reinstall.

2 Likes

Yes, I’ve manually deleted the leftovers, the mods folders, anything found in the documents folder, et cetera.
As with other suggestions, I do appreciate you trying to help :slight_smile:

2 Likes

Same as Kristathan said. Manually deleted everything relating to it post uninstalling it on Steam, at least as far as I’ve found.

2 Likes

I’d love to bump this. It’s mind boggling to me that other people are also having this problem and there isn’t a solution :frowning:

What processor/motherboard/GPU are people running here? I’m having the same issue and wondering if maybe it’s a driver/hardware thing.

Also, can others please post the error logs.

This seems like a memory leak somewhere.

My Specs:
AMD Ryzen 5 2600
ASUS ROG STRIX X370-F GAMING
AMD Radeon 6800 XT

In my logs I’m getting a lot of errors… I can’t put the whole thing here, so here’s the portions I hope are relevant.

Here’s the errors I think are relevant to the freezing on the opening movie (mine is disabled).

LogD3D11RHI: IDXGISwapChain::SetFullscreenState returned 887a0022; waiting for the next frame to try again.

Before the crash, there are a bunch of errors where the game fails to load ‘forbidden file names’ and then fails to load icons. From there my game seems to degrade then crash with an “EXCEPTION_ACCESS_VIOLATION”.

I hope this helps and if anyone else is able to track this down, it would be awesome.


[2021.10.20-17.43.56:312][846]LogFriendsManager: Friends list cache updated.
[2021.10.20-17.44.47:575][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:575][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:575][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:575][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:576][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:576][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:576][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:576][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:576][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:577][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:578][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:578][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:578][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:579][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:579][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:579][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:579][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:579][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:580][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:580][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:581][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:581][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:581][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:581][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:581][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:582][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:583][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:583][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:583][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:583][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:584][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:584][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:584][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:584][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:584][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:587][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:587][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:587][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:587][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:588][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:588][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:588][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:588][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:589][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:589][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:590][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:590][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:590][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:590][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:591][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:591][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:591][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:591][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:592][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:592][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:593][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:593][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:593][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:593][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:593][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:594][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:594][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:594][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:594][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:595][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:595][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:596][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:596][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:596][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:596][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:597][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:597][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:597][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:597][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:597][559]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.44.47:631][559]LogSlate:Warning: Unable to scroll to descendant as it's not a child of the scrollbox
[2021.10.20-17.47.37:087][680]LogFriendsManager: Players Presence Status Updated
[2021.10.20-17.47.58:111][841]LogFriendsManager: Friends list cache updated.
[2021.10.20-17.49.12:437][927]LogUMG:Display: Widget Class W_Attributes_C - Loaded Fast Template.
[2021.10.20-17.49.14:237][ 18]LogSlate: Took 0.001861 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/UI/Textures/GUIs/MainMenu/F_BebasKai_0_Font.ufont' (35K)
[2021.10.20-17.49.14:393][ 18]LogSlate: Took 0.001472 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/NotoSans_0_Bold.ufont' (304K)
[2021.10.20-17.49.14:393][ 18]LogSlate: Took 0.000272 seconds to synchronously load lazily loaded font '../../../Engine/Content/EngineFonts/Faces/RobotoBold.ufont' (160K)
[2021.10.20-17.49.14:551][ 19]LogSlate: Took 0.001303 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Posterizer_KG_-_MYWAY_0_Default.ufont' (540K)
[2021.10.20-17.49.18:669][197]LogSlate: HittestGrid destroyed
[2021.10.20-17.49.18:669][197]LogSlate: HittestGrid destroyed
[2021.10.20-17.49.25:972][652]LogUMG:Display: Widget Class W_PlaceableInfo_C - Loaded Fast Template.
[2021.10.20-17.49.27:950][806]LogSlate: Took 0.001785 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Alte_Haas_Grotesk_Bold_0_Default.ufont' (142K)
[2021.10.20-17.49.31:078][  0]LogUMG:Display: Widget Class W_MaproomText_C - Loaded Fast Template.
[2021.10.20-17.49.39:638][561]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Gameplay/Gameplay_NPCs_Desert_EastWest.uasset"
[2021.10.20-17.49.39:640][562]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Gameplay/Gameplay_NPCs_Desert_EastWest.uasset"
[2021.10.20-17.49.43:416][805]LogSlate: Took 0.001943 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/KelsonSans_0_Normal.ufont' (62K)
[2021.10.20-17.49.55:224][658]LogSlate: HittestGrid destroyed
[2021.10.20-17.49.55:224][658]LogSlate: HittestGrid destroyed
[2021.10.20-17.49.59:854][ 74]LogSlate: Took 0.002035 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Kelson_Sans_Bold_0_Default.ufont' (66K)
[2021.10.20-17.49.59:856][ 74]LogSlate: Took 0.001461 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Kelson_Sans_Regular_0_Default.ufont' (106K)
[2021.10.20-17.49.59:857][ 74]LogSlate: Took 0.000296 seconds to synchronously load lazily loaded font '../../../Engine/Content/EngineFonts/Faces/RobotoRegular.ufont' (155K)
[2021.10.20-17.49.59:860][ 74]LogSlate: Took 0.001808 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/NotoSans_0_Normal.ufont' (299K)
[2021.10.20-17.49.59:865][ 74]LogSlate: Took 0.002031 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Alte_Haas_Grotesk_Regular_0_Default.ufont' (141K)
[2021.10.20-17.49.59:867][ 74]LogSlate: Took 0.001954 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/UI/Fonts/OpenSans_0_Bold.ufont' (220K)
[2021.10.20-17.50.03:358][374]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.03:358][374]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.03:359][374]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.03:359][374]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.03:461][383]LogSlate: Took 0.001455 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/KelsonSans_0_Normal.ufont' (62K)
[2021.10.20-17.50.04:132][441]Network:Warning: Data: BasePlayerChar_C_1 (client) sent 48.5 parts per second > 40 (sample window size: 2.00 seconds)
[2021.10.20-17.50.20:128][813]Network:Warning: Data: BasePlayerChar_C_1 (client) sent 64.5 parts per second > 40 (sample window size: 2.00 seconds)
[2021.10.20-17.50.27:130][456]LogSlate: HittestGrid destroyed
[2021.10.20-17.50.27:130][456]LogSlate: HittestGrid destroyed
[2021.10.20-17.50.27:759][513]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.27:761][514]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.28:769][605]LogNet: NotifyStreamingLevelUnload: PersistentLevel
[2021.10.20-17.50.32:128][909]Network:Warning: Data: BasePlayerChar_C_1 (client) sent 47.5 parts per second > 40 (sample window size: 2.00 seconds)
[2021.10.20-17.50.38:040][577]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.38:042][578]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.39:054][698]LogNet: NotifyStreamingLevelUnload: PersistentLevel
[2021.10.20-17.50.44:012][272]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.44:014][273]LogPakFile:Warning: Attempted to load forbidden filename:  "../../../ConanSandbox/Content/Maps/ConanSandbox/Art/Heightmap/Splits/Heightmap_X4_Y3b.uasset"
[2021.10.20-17.50.44:128][284]Network:Warning: Data: BasePlayerChar_C_1 (client) sent 43.0 parts per second > 40 (sample window size: 2.00 seconds)
[2021.10.20-17.50.51:112][ 21]LogSlate: Took 0.000282 seconds to synchronously load lazily loaded font '../../../Engine/Content/EngineFonts/Faces/RobotoBold.ufont' (160K)
[2021.10.20-17.50.51:640][ 60]LogSlate: Took 0.000349 seconds to synchronously load lazily loaded font '../../../Engine/Content/Slate/Fonts/Roboto-Regular.ttf' (155K)
[2021.10.20-17.50.51:666][ 60]LogSlate: Took 0.003968 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Posterizer_KG_-_MYWAY_0_Default.ufont' (540K)
[2021.10.20-17.50.51:674][ 60]LogSlate: Took 0.001337 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/KelsonSans_0_Bold.ufont' (60K)
[2021.10.20-17.50.51:676][ 60]LogSlate: Took 0.001259 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/NotoSans_0_Bold.ufont' (304K)
[2021.10.20-17.50.54:754][266]LogSlate: HittestGrid destroyed
[2021.10.20-17.50.54:754][266]LogSlate: HittestGrid destroyed
[2021.10.20-17.50.56:664][397]LogNet: NotifyStreamingLevelUnload: PersistentLevel
[2021.10.20-17.50.58:299][509]LogNet:Warning: UIpNetDriver::ProcesRemoteFunction: No owning connection for actor BasePlayerChar_C_14. Function StartSandstorm will not be processed.
[2021.10.20-17.50.58:434][517]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.58:435][517]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.58:435][517]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.50.58:435][517]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.51.00:284][635]LogNet:Warning: UIpNetDriver::ProcesRemoteFunction: No owning connection for actor BasePlayerChar_C_14. Function ServerInsideValueChanged will not be processed.
[2021.10.20-17.51.00:503][648]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.51.00:504][648]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.51.00:504][648]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.51.00:504][648]ItemInventory:Error: Data: Failed to load Item Icon: 
[2021.10.20-17.51.05:052][969]LogSlate: Took 0.001250 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/BebasKai-Regular_0_Default.ufont' (35K)
[2021.10.20-17.51.08:128][162]Network:Warning: Data: BasePlayerChar_C_1 (client) sent 42.0 parts per second > 40 (sample window size: 2.00 seconds)
[2021.10.20-17.51.21:093][ 21]
Script stack log empty!

[2021.10.20-17.54.46:596][ 21]LogMemory: Platform Memory Stats for WindowsNoEditor
[2021.10.20-17.54.46:596][ 21]LogMemory: Process Physical Memory: 2986.63 MB used, 3061.61 MB peak
[2021.10.20-17.54.46:596][ 21]LogMemory: Process Virtual Memory: 7804.64 MB used, 7894.68 MB peak
[2021.10.20-17.54.46:596][ 21]LogMemory: Physical Memory: 8358.93 MB used,  24342.80 MB free, 32701.73 MB total
[2021.10.20-17.54.46:596][ 21]LogMemory: Virtual Memory: 13143.14 MB used,  24342.80 MB free, 134217728.00 MB total
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: === Critical error: ===
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: 
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: Fatal error!
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: 
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: 
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: !0x0000000000000000
[2021.10.20-17.54.46:596][ 21]LogWindows:Error: 
[2021.10.20-17.54.46:624][ 21]LogExit: Executing StaticShutdownAfterError
[2021.10.20-17.54.46:679][ 21]LogWindows: FPlatformMisc::RequestExit(1)
[2021.10.20-17.54.46:679][ 21]Log file closed, 10/20/21 11:54:46

1 Like