I have played Conan Exiles for the better part of four years. I have put my blood, sweat, tears and hundreds of dollars into this game and yet I will never play it again. I have build an entire YouTube channel mostly around Conan and yet I will be deleting it after this post.
I purchased PlayStation cards for a total of $60 and tried to purchase Crom Coins only to have an error pop up and say my transaction went through but there was an error and my purchases were not put into my inventory. Now I had seen the posts about this and even had a friend that this happened to and his funds were returned the next day. These are some of the things I did to remedy the situation:
close the game and reopen it
shut down the entire PlayStation then load back in to the game
restoring licenses
checking for any and all updates and installing
deleted the game and redownload it
After all of this still nothing. I filed a ticket with support when it happened and continued to send them another message every day after. It has been 10 days now.
I know I am not alone in this either, after a very quick search it is clear that this âbugâ is more than that. Funcom is literally stealing from us. I bought the game, paid extra for Isle of Siptah, bought the DLCâs, spend money in the bazaar, I literally loved this game. I grew pride from building beautiful manors, castles and even entire villages. I was eager to get my PS5 and give the PS4 to my wife and have her play as well, not anymore though.
It is no longer about the $60 I lost, itâs no longer about how many hundreds of my hard earned dollars I have spent on this game, oh no. Now it is about far more, Funcom if you actually read this, you can keep my $60 you obviously needed it more than I did.
As for anyone reading this considering playing or just beginning or even veterans of the game, leave now⊠Funcom doesnât care about you, you are just a number to them and nothing more.
HaviRavenFeeder signing out.
Yet, you didnât do the one and only thing that matters when there is an error with an âin-game purchase,â and that is to open a ticket with the Zendesk.
First you receive an auto answer and usually the day after someone from customer support will contact you through email. Make proof of your purchase and they solve it.
I did reach out to them, I immediately made a ticket when it happened, I even made a ticket online and replied to that email every single day. I even tried different emails I could find, anything to try and reach out to them. But it all fell on deaf ears apparently.
It must have fallen through the cracks of the system, because thatâs not how they usually behave at all, @Slc . There was a time when the purchase of coins on PlayStation was a bit bugged and I had a few of those situations happening.
I always got my coins.
Did you do it like I suggested?
Letâs try to get some attention to your case. @AndyB , could you offer some advice here, please?
I did everything suggested, I listed some of the things I did to try and remedy the issue but nothing worked. I even reached out to PlayStation in hopes maybe they could do anything (I was desperate at that point) only to be let down yet again. Iâm considering switching to Xbox.
Iâm not what you would consider a newby to the gaming community, or to Conan Exiles. I have tried every quick fix and remedy out there, nothing has worked.
After this encounter with Funcom I donât ever care to play Conan again, which honestly kills me to say. They obviously needed that $60 more than I needed the game.
I understand your frustration, but surely thereâs something that can still be done. Itâs not ill will that is preventing your situationâs closure, but some weird informatics problem, I bet.
I recommend probably someone like @HighSaint@Caroll or @Sarealac instead. Theyâre part of customer support. I agree, it likely fell through the cracks. Thereâs been a number of fires theyâve been putting out as of late, so they have a backlog of reports for stuff I believe.
If you check this page, it has a list of everyone and their titlesâas well as the last time they posted or looked at the forum: https://forums.funcom.com/g/moderators
I recommend tagging anyone whoâs most recent or most frequent.
It took over 2 weeks for me to get my coins. However, when a new season came (I think ot was age of war chapter 1), I found some extra coin in my account. I donât know if that was intentional or a mistake, but it was a welcomed surprise. The problem was - the game got to such a terrible place from technical point of view that I stopped playing. So I still have thousands of crom couns in my account, but I canât be asked to play and spend it.
This has happened to me three times in a row now. The fastest it has been resolved was five days. This issue should really take priority. I have used both the ps store and bought directly through the game. It happens witj either mode of purchase.
They still havenât added the coins to my account from the last time however, they did send me an email to rate their customer service and ask if i was satisfied with the resolution! you havenât resolved a damn thing!
you havenât resolved a damn thing!