Game mode: [ Online private ]
Type of issue: [ Other ]
Server type: [ PvE-Conflict ]
Region: [ NA ]
Hardware: [ One X/Series X/Series S ]
Bug Description:
For the last 3 months, my two Conan Exiles have experienced an unwarranted suspension mode bug since your server host G-Portal has switched to a monthly subscription fee model from the 30 Day game time allocation. With this subscription model, I am charged the day before the server goes into Suspension mode and my player base loses the ability to play for days at a time month after month. I have now been conditioned to write a ticket twice a month in preparation for the suspension mode bug. I would suggest you partner with your server host immediately about this issue. Statistically, I cannot be the only server renter this is happening to.
At this point, my money is being taken for service that is not being provided and falls under consumer abuse.
giving them all the data to solve tickets on my own as they say it’s not their issue on their end. It’s hard to feel like a customer, pay them and deep dive issues each time. I’m banned on Twitter by their social media not for using bad language or being harsh. I only asked why they didn’t have a restart feature after updates/patches. I was used to Ark as we had servers then as well. The servers on unofficial would always be stuck offline after updates.