Game crashing on every log in, sometimes before I even get into the server and now doing it offline as well, help please?

Game mode: [Online | Singleplayer]
Problem: [Crash]
Region: [USA east]

Hello since the last update I’ve been unable to play, the game crashes either before I can get fully loaded in the server (2579 us east) or pretty much immediately if it loads on. Since this has happened my base has been raided and I’ve lost legendary items and many named thralls. I cannot get in to protect what I have left or to even asess the damage. Now it’s doing this on single player as well so I cannot play at all. I have emailed and the reference number is Funcom Support #1085554. I’m not expecting miracles but simply asking for some help. I’ve tried every thing I can think of and am able to use all other apps and games without issue. This has been happening since Saturday no change or improvement.

Steps on how to reproduce issue:

  1. Sign in and Try to log into 2579
  2. If it doesn’t crash immediately then try moving character, mine crashes every time at one or the other

please read this:

I was having the same issue. First I had to go into Xbox and check my NAT type. Set it to “Open”

Next you have to contact your cable company and get the log in info for your router/modem. After you are logged into it look for you UPnP settings. Turn them off and then back on, After that unplug your xbox, wait 40 sec to 1 minute and plug it back in. If this doesnt work you may have to go to the next step of port forwarding. You have to open the ports so your xbox and microsoft may talk to each other. The ports your looking for are:

These ports must be open for Xbox Live to work:

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)

Here the link to their support page.

It is a pain! But, much better than day to day frustration. Also, when you do get into the game, dont move, dont look around etc. Let the game write you in. Even with all the steps done on top, sometimes doing any action will cause the game to crash during image population.

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