Game freeze and 20 seconds later Xbox powers off?

Game mode: [Online]
Problem: [Crash]
Region: [All]

My clan mates and I have all experienced this crash multiple times, albeit not often. Basically while playing Conan the game will suddenly freeze entirely with no ability to even access Home screen. 20-30 seconds later you will here the power off sound and then your Xbox Shuts down, requiring manual power on followed by a full Xbox restart. We all play on the original Xbox One so unsure if this happens on the newer models. We can always tell when this is about to happen because the initial freeze is unique without ability to access home screen but sitll able to hear party chat. We often make jokes such as “I dont feel good Mr Stark” when we know the power will shortly go, which it always does. Not sure if this can happen in single player, don’t play enough of it so it hasn’t happened there.

Steps on how to reproduce issue:

  1. Play Conan Exiles online
  2. Wait for game to freeze
  3. Wait 20 seconds
  4. Xbox powers off

Hello @Poppyduckling51, does this freeze occur during longer sessions or at random times? Is there any action that seems to trigger it, such as using your inventory or combat?

Could you try to first load up a single player session before going into your usual server?

Hello thanks for response

This seems to happen during longer sessions yes.

no distinctive action, often just running around.

I always load single player before going to online as my Xbox crashes instantly 100% of the time if I don’t

Could you please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if any of them helps with solving or reducing the crashing:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes.

  • Perform a soft factory reset while keeping games and apps.

  • Perform a full reinstall of the game.

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