Reporting an infraction
To report players, clans, or specific exploits on any of our official servers, please contact us through the in-game “Request Help” feature or via our Help Center by selecting ‘Report a Player’ as the type of issue. Our team will reply to you using the email provided.
Please make sure you provide the most relevant information you can at the time of your report. This includes, but is not limited to:
- Official Server ID
- Screenshots
- Picture of map marking the location of the infraction
- Videos with Timestamps
- Names of characters
- Names of clans
- A complete description of the issue
The more information and details you provide, the more quickly and efficiently we can conduct our investigation. Submitting your report in an incomplete state may result in delays.
We are not able to refund or return any loss of property caused by an infraction.