Official Servers - Terms of conduct, guidelines and procedures

Introduction


Greetings Exiles,

Conan Exiles has over a thousand official servers, divided between three platforms (PC, Xbox, PlayStation) and several regions. These servers come as a free service to all our players who want to participate in the online experience of the game and do not feel like delving into the intricacies of joining a private server or hosting one of their own. This comes with the caveat of us not being able to monitor every server all the time, nor have any active admins or Gamemasters.

It is inevitable that, at some point, tensions arise and some players opt for unfair ways to tip a server’s balance or find ways to limit the access and enjoyment for other people. We would love if this wouldn’t happen, but in certain situations it is necessary for us to intervene in order to guarantee a certain level of stability, fair play and enjoyment for the majority of players.

This is the current set of rules of conduct we have established for official servers to ensure the smoothest experience possible. By playing on an Official server you agree to follow the rules below. Please make sure you are aware of them and help us reinforce them by reporting any possible infractions to our team.

Please be aware that this set of rules is not extensive, complete, nor covers every possible situation. We reserve the rights to add any changes or resolve a situation at our own discretion.


Hacks and Exploits

The use and abuse of hacks and exploits on official servers is not tolerated.

Hacks are uses and abuses of third-party programs that inject code and modify aspects of the game to provide unfair advantage against other players. For instance: super speed, hitbox detection, wallhacks and server DDoS.

Exploits are uses and abuses of game mechanics to obtain an unfair advantage over other players including creating a detrimental play experience. For instance, item duplication, stashing of materials under the world terrain (undermesh), crashing servers or other player’s clients, accessing forbidden areas of the game and abuses of the building system of the game to negatively impact server and client performance.


Harassment and griefing

When playing on official servers, please stick to a general set of guidelines of basic decency, such as treat others as you would like to be treated.

If you’re experiencing harassment and griefing in-game, please be aware that there are tools in-game put in place to help you improve your experience such as muting.

However, there might be cases we may intervene against if some lines of basic human decency are crossed, for instance:

  • Offensive and defamatory chat and user created content of racial, sexual, hateful, illicit or of other nature. This extends to character names, guild names, in-game signs and so on.

  • Terrorist and criminal glorification. This extends to character names, guild names, in-game signs and so on.

  • Personal threats, doxing, stalking. Please also make sure to get in touch with the local authorities in such similar cases.

  • Impersonation of Funcom employees or staff.

Regarding the building system, although freedom is encouraged through the sandbox mechanics of the game, please remember that there are other players sharing the server with you. We reserve the rights to act upon in cases we deem necessary, such as but not limited to:

  • Blocking of content in the game, such as dungeons, resources and other areas of the game.

  • Abuse of the claim system (claim spam) where blocks are placed for no other purpose than to prevent other player’s access to resources and building spots.

  • Irresponsible abuses of the building system leading to loss of performance both on client and server-side.

  • Special consideration against these cases will be taken in PVE and PVE-Conflict servers.

There will be no refunds of materials or inventories should you or your clan be affected by an admin intervention.


Clan and personal responsibility

It falls under your responsibility to make sure not to break any of these guidelines and when in doubt, please contact any of our staff in our forums.

It also falls under your responsibility to make sure no one in your clan is abusing game mechanics or partaking in continued harassment. Do not associate under any circumstances with players you suspect are hacking, exploiting or abusing any of the guidelines above. If you suspect any of them are partaking in such actions, please report them to our staff and distance yourself or your clan from these players.

It is also your responsibility to know which clans you’re currently a member of, on any official server. If you are not going to be active in a server, please remember to leave the clan or ask to be kicked from it after a certain period of time.

Ignorance to these actions and guidelines will not be taken into consideration when appealing any possible restrictions put in place against your account due to this oversight.


Circumventing a ban

Avoiding or circumventing a ban on your account by any means, including but not limited to creating alternate accounts, using Family Share, or other similar methods, will result in a harsher restriction against your account and forfeiting any chance of being able to appeal in any way against your suspensions.


Duration of a ban

In many situations, we will proceed with a temporary suspension as a way to warn and deter against repeating infractions.

In cases of undermeshing, we will proceed with 7 or 14 day suspension depending on the extent of the abuse.

In cases of server walling or locking access to large chunks of content in one or several servers, the duration of the suspension will be of 1 month (4 weeks).

In cases of other forms of abuse and griefing, the suspensions will range from 3 days to 14 days depending on the extent and gravity of the situation to be judged at our discretion.

In cases of exploiting and abusing of in-game mechanics, the suspensions will range from a duration of 1 week to 1 month depending on the extent and gravity of the abuse.

Hacking and situations deemed as extreme will be met with a permanent ban.

Any repeated infractions will result in exponential duration of any previously applied suspensions. Any more infractions beyond that will result in permanent, non-appealable bans.


Reporting an infraction

To ensure we can provide the best help we can, please make sure you provide the best information you can at the time of your report. This means relaying as much information, as closer to the truth as you can, to help our team evaluate the situation.

If when analyzing the report we find evidence suggesting the information provided was false, tampered with, or modified in such a way as to provide a wrongful interpretation, we might proceed to exert disciplinary action against your account.


How to contact us

If you want to report players, clans, exploits, or connectivity issues in any of our Official Servers, please contact us through Zendesk, our team will get back to you using the provided email.

Make sure that you fill all the text fields with accurate information, and that you provide irrefutable veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.

We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.

NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.


Legacy bans and appeals

If you want to appeal a ban, please contact us through Zendesk, selecting “Why was I banned” as the type of issue and providing relevant information such as character names, servers you’ve played on, and clans you were part of.

Any bans and restrictions applied prior to the announcement of these rules were of permanent manner, however, due to the announcement of the new set of rules, these can be appealed on a case by case basis as long as the infraction for which they were punished is specified in this document to be of a lesser duration.

Please note that we reserve the right to not revise the ban at our own discretion.


Disclaimer

We reserve the right to modify these rules in any way we deem necessary and at any moment, including the reasons, offenses, and restrictions, as well as their duration, at our own discretion. We will try to communicate any major changes in a way we deem efficient to inform the majority of players.

Conan Exiles does not offer MMO-Like in-game support, and as such, we won’t be able to refund or return any loss of materials, inventories, or any kind of in-game property caused by admin intervention, infractions, or other losses caused by gameplay.

As a player on our official servers, you’re responsible for having read and accepted these rules, as well as facilitating awareness of them to any other players. Ignorance of these rules will not exempt you, your clan, or your account from receiving disciplinary action.

150 Likes
Conan Exiles is becoming a joke in game community
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Ban and ban and ban! Adm help plz!
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Report for server 1800
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Banned from server 3041
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God friggin damn
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Undeserved account blocking 1306 25.08.20 123
Undeserved account blocking 1306 25.08.20 again
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Conan Exiles Resources and Frequently Asked Questions
An introduction to the Conan Exiles forums
About the Conan Exiles General Discussion category
About the CE Players Helping Players category
About the CE Servers and Recruitment category
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Funcom when will you fix this?
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3144 mean entrado por under mad
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There is exploit in the game and community mods are doing nothing to help
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Conan Exiles is becoming a joke in game community
No Brimstone for you boi
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Simple suggestion for cities, obelisks, dungeons, brimstone ... blocking -> an unbuildable path that connect them all
Thankyou Funcom for the New Rule Changes!
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Need help with this!
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1590 for pc, resource/ob grief
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Supposedly banned help!
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Thankyou Funcom for the New Rule Changes!
Thankyou Funcom for the New Rule Changes!
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I need help pls;-;
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Surely this not allowed?
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Juego de amiguismo
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Hacking / Cheating on Official Server 1754
@hugo please fix meshers on official pvp #3215 PS4
Read if you are afraid of being banned
Por que no sancionan undermap?
ANOTHER Plea to FUNCOM.....DO SOMETHING ALREADY!
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Server 2985 sem explicação
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Aver si me podeis alludar
I hate the players ho using glitch
Warn before banning please
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Por que no sancionan undermap?
Live in texture in official servet #3164 - PS4
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I am outraged. Help?
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Спам серы негодяями
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Banned what to do?
@Community Clan blocking Resources
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Foundation spamming to prevent players building
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Funcom is great again
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Necesito una explicación
Necesito una respuesta
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Where can i report the bad game that some official server 4501 ps4
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Banned From Server?
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Reporting cheating
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Blocking players spawn at the warmakers dungeon
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Reporting infraction on official server question
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Server 1111 a huge territory with an ancient clem
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Spieler die Bugs ausnutzen
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So you can get banned with no explanation or notification of how long?
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PLEASE HELP ME, por favor me ajude
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PVE players STILL blocking off huge areas and access to several locations
New undermesh help 3145
How do I report a clan for ridiculous land claiming and killing our server?
Official Server 1130
Undermesh 3145 noop ops clan
Undermesh 3145 Clan Noop Ops
3145 undermesh noop ops
3145 official pvp undermesh
Grief on pve? Ps4 server pve
Server 1088... blocking with buildings
[Video] Hacker with insane speed and teleporting in EU server #1306
How to report undermesh buildings correctly?
US East 1502 World Boss End of All Hope not spawning
Obelisk building
Brimstone lake is blocked by big clan on pvp server 1200
Conan exile bannissement
Undermeshing official #1529
Destroyed all buildings not during the raid time
Sando hack nenhum exilado de conan
Tengo un clan que usa un bot y d2 para tirar mi internet
Banned?!? No path to dispute? c'mon funcom. friends account and he didnt do anything to justify a ban
Banned?!? No path to dispute? c'mon funcom. friends account and he didnt do anything to justify a ban
Bannissement incompréhensible
Cheating on Official Server 3586 PS4
Bad clan name can i report him
Undermesh Spot Found (Someone's Hidden Base)
Why did i wake up banned on officials?
Why did i wake up banned on officials?
Here i come again from the wonderfull 1043 server!
Need your reaction 1211 china attacks
Is falsely reporting bannable?
Looks like walking through walls glitch is back
Landclaiming - How will funcom adress the issue
Clan Going Server to Server to ruin game
Anti mesh system does NOT work!
I'm banned? BANNED?
Admins please do something
Clan Going Server to Server to ruin game
Violation of gameplay On server # 6058
Banned From Conan Exiles Official Servers
Clan blocking obs
User is Banned from this server
Hackers in 1931, Ban plz!
Banned from my own private server?
Banned - all official servers
Banned From Conan Exiles Official Servers
PS4 Official PVP Server #3581 Exploiters
Banned - all official servers
About PVP servers
Banned from Conan Exiles?
Undermeshed Base on Official #1592 PC
Exploiters crashing server on official 1650 americas
How to report a clan blocking players into PS4 console, server 4520?
Undermeshed Base on Official #1592 PC
I want to appeal my ban
Toxic Alpha Clan ruining SERVER #1880 PvP NA
Welding barriers #1126 server
Can u check this clan on server 1100 possible cheaters
Reporte de clan y jugadores Tirando el Servidor
I want to appeal my ban
Clan blocking obs
Report player abuse
Spamming foundations
Reporte de clan y jugadores Tirando el Servidor
I need to report a person/clan but the link is broken. Please help
I need to report a person/clan but the link is broken. Please help
How to report a base under the map?
Misconduct on official server Pvp 2202 - Platform XBOX
Speedhacker in 1400 Official Server
How to report a base under the map?
FUNCOM "community" banned me for nothing, not providing any proofs, ignoring my PM
Cheaters and funcom does nothing! WHY should we pay for Content anymore?
Banned without a Reason
Banned without a Reason
Report player abuses
How to report clans and players?
Ayudenme por favor
Please Perma ban this Known cheater and Hacker
Unedrmesh base on 1312
There is exploit in the game and community mods are doing nothing to help
Just got banned for something i didn’t do
Report Player Official Server
De bajo del mapa
Topic players on this server i play on
Unedrmesh base on 1312
@Community undermesh report
[PC] Conan Exiles Bug Report Guidelines
Report spawn point blocking
I ask for help from server Administrators
Is banning/reporting other players a new method for easy offline raid?
Help bug despawn slave
Impunity is the rule in conan exiles
A simple question about behaviour
Conan Exiles is really Broke
PVE-C #6433 Foundation-Spammer blocks huge area
My clan is banned while the server is getting raided by meshers?
Need Official Admin Help!
Info for official pvp
Help report these players!
Help me report these players!
Clan that closes obelisks and the whole area of sulfur
Steal in closed cave base on official server
My account has been banned from official servers
No one able to connect to Official 2509 on Xbox
Was raded by a cheaters
How to report racist players?
Issues with clan exploiting building/claim mechanics server 4517 LATAM
Why undermesh chines not got banned
Help. Players stop playing due to technical issues
How many time admins need to ban undermesh?
Meshing and Exploiting on official PVP PS4
How to report people for blocking and spamming?
Les personnes qui bloque les obélisque risque t'il un bannissement?
Under Mesh bases reporting
PVE-C 6106 Clan Blocking Resources
Teleport closure complaint
IGNASIS i need your Help.. PLS PM
Undermesh exploit ps4
Does reporting exploits actually work?
Found someone undermeshed, i need a admin to instantly go to server and delete them and ban. But how?
Anti-gambling Act
Bug Report Boss Storm Raid off hit kill T1 T3
DDossing on 1590
These People are killing With Thralls Before raid hours
Report toxic player. killing horses and slaves outside of the raid schedule
Help Please 3607
Sulfur problems - Server 1997
RM abuse in Isle of Siptah LATAM server #6306
Add a report tag for griefing that one can actually find
Quiero reportar un abuso
Помогите найти контакты администраторов с официальных серверов
Need help to smoke out some under meshers EU#1032
Cheater on Official server?
Cheater anti-gamer on 1976 PVE Official Server
PC Official server #6413
How to report exploit users?
My base is blocked by a clan and I can't get any help about it
@community Possible dupping in SA server #1977
My friend got banned from all official servers :(
Undermeshing still possible!
Blocked the obelisk
Unknown/unwarranted Ban?
Bann vom Server
Server 3822 problems
Servidor 3116 ay una base debajo de el mapa
Undermesh proof on ofgicial server #3178 pvp
Griefing on Official Server 6404 PVE
Unfair creature farming method and addition of new servers
Toxic player keeps giving problems on PvE server
About cheaters - Report?
Underwater walking and fighting bug/exploit
About cheaters - Report?
Toxic player keeps giving problems on PvE server
Cheating on 6002
Help plis undermap
What can one do in this situation?
Ban from official
Some bugs after the 1st patch
Banned from official
Logged in and all base items are missing
Mesh Builder on our server
Our base was recently undermeshed by someone
Помогите найти контакты администраторов с официальных серверов
One clan is closing the brimstone
Pending Connection Failure "Could not connect to server. User is banned from this server."
User is banned from this server?
Band of official server
Banned, yes we had 50 stats / who didn't?
Cheater in PvE - C #3828; fighter enters other’s buildings, invincible, etc
700 hour PvE-C clan base lost stability from 2.3 update in Exiled Lands, no recourse from Support
2509(official) why?¿?
Ban on all servers(that i played on) and i dont know why
@hugo undermeshing complaint
Please help Unscrupulous player
Official 2506 pve-c down again
The tribe deliberately set up high walls to surround my home?
PS4 Server #3053 PvE Conflict Constantly Down
Abuse in 6hhhhbpc)
The tribe deliberately set up high walls to surround my home?
Conan Exilles server #3052 PS4
Official 3522 loading screen
Pve conflict server cant load
In PvE-C can other players get their thralls into your closed building?
Server 3052 still broken
Servers down?! Noooooooooooo lol
Why do clans spam landlock for no reason
Why do clans spam landlock for no reason
Grief building. being Griefed on PvE
Blocking objectives
How would blocking toxic enemy bases be treated with TOS/banning?
I will never buy another Funcom game
Obelisks STILL Blocked After 3 Weeks PS4 PvE Server 3732
I didn't do anything , BUT MY ACCOUNT WAS MISTAKENLY SEALED
I have been banned and never cheated
**Proof** Exploiting Clans: Official Server 1800 with Proof
Xbox officual pve-c 2506 Join Session Failed again
PC Official server #1540 Hacker!
Ive been Banned?
Banned from Official Server 02/2021
Accountsperre ohne Grund
Ps4 pve server #3733 wall abuse
Problem connection
Irresponsible abuses of the building system - examples?
Did We stop all LOGIC thinking?
Still no word back from admins
Server rules on official
Underage player base - revisited
Put building cap in PvE
Base Blocking PVE-C Official 8020
#1136 full cheating clan of chinese with the clan name ''Good luck''
About the Feedback category
About the [PlayStation] Discussion category
About the [Xbox] Discussion category
About the [PC] Discussion category
Avoid unjustified ban of lazy admins and weak players
Chinese hackers 1120 official server
Server 3130 need help
Information about a Ban
At what Point is it Harassment?
I can not log into the server
Fix this exploit already!
Dc + server crash = follower in the void
About the Creative Corner section
@developers ps4 official server 3601
This is not survival game. It is foundation builder simulator
Heavy undermesh. server 3207 europe ps4
Block sulfur respaw in server 4510
How I can make a report because a clan block obelisk on the server #3557 EU
Banned, yes we had 50 stats / who didn't?
Some people have a underground base
Destroying the official server #1997
Server 1944 Hacker killing players server wide
Official Server 3524 PS4 is ran by undermeshers! Funcom Please help!
How do i report massive Ob/ dungeon building on official server?
I was blocked on all official servers
Help .. built up respawn iron
Help .. built up respawn iron
Make the new abuse/expolit rules part of a EULA
PS4 official PvE server have questions
Clan blocking several obelisks
PS4 official PvE server have questions
Complaint players clã Server 4521pve
I was blocked on all official servers
Problem unlocking my clan
Server #1126 Nerrenturm Clan blocking shattered springs
Decay timer reset BUG ABUSE on official Funcom servers
Reset the official server #1995
PC Hotfix (29.06.2020) - Server browser, connectivity and Friends List fixes
I Need help please...lost
1055 Speedhacker INvisable guy kills every one on the server
I was blocked on all official servers
How i can report a cla using undermap?
#3326 Players maliciously surround all the obelisk, How do I report it?
Server 1110 Invisible/speedhack/run into base/wipe all player in server
Server 1306 cheating and glitching Clan: шанду
How to report people on official forums?
Server 1600 pvp (America) Needs urgent help. Caught a hacker with video proof
Occupation of much of the map area
Occupation of much of the map area
VAC ban seven years ago in other game and i can't play conan now
Im be banned, please any advice regarding a rectification
VAC ban seven years ago in other game and i can't play conan now
Official Server 4312 - Griefing Players in the mesh
Ban official servers - Conan Exiles
Official server #6444 down again bugs included
[HELP] Grief our base
Thralls desto buildings
Banned account please help
Banned account please help
Can't connect to official PVE-C server
Questions about land claim
Blockade of obelisk
Im be banned, please any advice regarding a rectification
Please remove Ban O clan players and unraidable base on 1088 eu pvp server
Funcom flaw - blanket punishment
Undermesh report
Reporting Harassment and grief server #1509
Cannot send direct message
Russian hackers on official server 1055
Report PS4 sujet
Funcom flaw - blanket punishment
Why did I get global ban?
Funcom flaw - blanket punishment
Report - SERVER # 1977 PLEASE
Server 2876 exploiting clan
Admins do the griefers dirty work now?
[pc] att funcom: please help official server #1962 ociana
Officials: TOC does not cover bannable offenses
Korean s undermeshing killed the server
Why have I been banned?
Is someone reporting? Online official #1400 didos
Why have I been banned?
I got banned for no reason! Why?
Funcom and his "oficial server"
How to report exploiters
40% Of server unplayable due to excessive pointless building
Can't login to the server
(Xbox) Content Blocking (entire North Biome)
Glichers in PVP servers
@Funcom are you ever gonna clarify the rules?
Hacker undermesh - SERVIDOR OFFICIAL - 1997 - PC
Dear Unhappy customers
Is it against the TOS (or illegal)?
Cheaters on Server 1212 have undermash base
Hackers on 1589
How to report exploiters
Glicth base under the drain # 3524
Server 1212 Cheater / undermap Base cheat / Glitch
OFFICIAL SERVER #1975 PvE-g-portal.com - URGENT
Are you one day going to clean officials servers? Pics inside
Reporting griefing on official server 1037 PVE-Conflict
Buguser under the map
Bugayuz / cheats on the server 1055
Blocking Set entrance
Extinct Resources
Official ps4 server #3092 glitchers
Hackers pc official server 1110 @ignasis