Battle pass rewards do not appear (Battle pass purchased)

Basic Info:

Platform: Steam
Issue Type: Battle Pass
Game Mode: Single Player
Server Type: =SERVER TYPE=
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: Limestone Buildings - v1.6.4, Arena Pier 3.0.0, Ancient civilization, Beyond Decor, Beyond Decor: Rustic Edition, Northern Timber 3.0.0, Pythagoras: Expanded Building - v2.1.12

Bug Description:

My battle pass rewards do not appear in the Ancient Knoweledge tab even though I purchased the pass on the 2nd of September. I can only claim the free rewards.

Bug Reproduction:

I bought 1200 Crom coins, but in game my balance showed as 2400 Crom coins. I thought it was a first purchase benefit and used the coins on a battle pass and a bazaar purchase. Now the battle pass is not giving me rewards.

Greetings cecukuuu!
Thank you for reporting the issue regarding your battlepass items.

In order for our team to properly assess the situation, especially because its related to a purchase you made in your personal account, please follow our Official servers guidelines to submit a ticket through our Zendesk platform:

Our team will await your report ceckuuu!

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