Battle pass rewards do not appear (Battle pass purchased)

Conan Exiles PC Discussion PC Bug Reports
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Basic Info:

Platform: Steam
Issue Type: Battle Pass
Game Mode: Single Player
Server Type: =SERVER TYPE=
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: Limestone Buildings - v1.6.4, Arena Pier 3.0.0, Ancient civilization, Beyond Decor, Beyond Decor: Rustic Edition, Northern Timber 3.0.0, Pythagoras: Expanded Building - v2.1.12

Bug Description:

My battle pass rewards do not appear in the Ancient Knoweledge tab even though I purchased the pass on the 2nd of September. I can only claim the free rewards.

Bug Reproduction:

I bought 1200 Crom coins, but in game my balance showed as 2400 Crom coins. I thought it was a first purchase benefit and used the coins on a battle pass and a bazaar purchase. Now the battle pass is not giving me rewards.

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Greetings cecukuuu!
Thank you for reporting the issue regarding your battlepass items.

In order for our team to properly assess the situation, especially because its related to a purchase you made in your personal account, please follow our Official servers guidelines to submit a ticket through our Zendesk platform:
https://funcom.zendesk.com

Our team will await your report ceckuuu!

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