2509(official) why?¿?

[Ignasi]

Hey there,

Please report any infractions on official servers via our tool Zendesk.

@Ignasi

Reporting an infraction

To ensure we can provide the best help we can, please make sure you provide the best information you can at the time of your report. This means relaying as much information, as closer to the truth as you can, to help our team evaluate the situation.

If when analyzing the report we find evidence suggesting the information provided was false, tampered with, or modified in such a way as to provide a wrongful interpretation, we might proceed to exert disciplinary action against your account.

How to contact us

If you want to report players, clans, exploits, or connectivity issues in any of our Official Servers, please contact us through Zendesk , our team will get back to you using the provided email.

Make sure that you fill all the text fields with accurate information, and that you provide irrefutable veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.

We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.

We’ve edited the first message as it is a violation of our community guidelines, in particular of the accusation rule:

@Hugo

ACCUSATION RULE

An accusation against another person’s or organization’s integrity, business practices, etc. is only allowed if the accuser has sufficient evidence. This is to prevent doomsaying, panic, and misinformation.

Any submission or comment that lacks sufficient accusation evidence will be locked or removed with zero tolerance.

Do not engage in “vigilante justice” nor encourage members of the community to do the same. Please do not “name and shame” other users; DM staff if you have an issue with another user or player in the community.

Thanks.