Greetings everyone,
You need to report any issues with your character transfers over on Zendesk. This way our team over there will be able to help you out further.
You can read more about how to submit a ticket here: Official Servers - Terms of conduct, guidelines and procedures
Remember to use the correct Request Type (in this case Character Transfer Issues). This option is at the bottom of the drop down menu so make sure you scroll all the way down.
Otherwise your report will not be added to the correct ticket queue and the team won’t be able to help.
Hope this helps!