Support Ticket response time!

Hey team,

I’ve had a look at old tickets nothing recent coming up. Does anyone know roughly the response time for a support ticket?

I transferred my character to a server and it disappeared and failed :(\


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Greetings Exile,

The average response time depends on the team’s current load but if you haven’t sent a ticket yet, we suggest you do so, so the team can help you asap.

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Character transfer issues” as the reason type.