Official Server 1587 Character Deleted

Game mode: Online official
Type of issue: Other
Server type: PvP
Region: America
Mods?: No
Edition: Steam

Bug Description:

My character(s) on server 1587 appears to have been deleted sometime after my last log on 8 Sept (Wednesday).

I then logged in with my third account that did not have a character on the server beecause I did not want to accidently rewrite/corrupt my main character account. With this new character I was going to see if my base was intact near The Summoning.

However, I was barred from leaving the noob desert by a Black Ice wall that extends across the desert preventing me from accessing the rest of the map.

The character/clan that owns this wall is Kunoichi. The decayed timer read 117.42.08 (51 hrs since the last time Kunoichi was at the wall). This correlates with the last time I logged on the server on Wednesday.

I now suspect Kunoichi is responsible for my character(s) deletion.

I have been on the server for several years and bi-weekly refresh the decay timer on my bases.

Will you be able to recover my characters?
And assuming the base was deleted as well, will you be able to restore my bases, items and thralls?

Hi @Tor-Kotaro

Please make sure you report this over on Zendesk so that the team can investigate further.
You can read more about how to submit a report here: Official Servers - Terms of conduct, guidelines and procedures