Missing items from a bazaar pack and from battlepass

Basic Info:

Platform: Steam
Issue Type: Battle Pass
Game Mode: Single Player
Server Type: PvE
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: lust goddess armor set, barbarian barber, ra fantasy extension, ra charactor customisation, grim productions, immersive armor, fashionist, pythagoras extended building, zara;s blood bath and beyond, lbpr additional features, high heels system, sand and stone, desert town, happy little trees, zara;s tiny map room, unlock +, emberlight, northern timber, pippi, sexy silent legion armor, less building placement restrictions, aquilonia server mod, aquilonia passion body, conspirator armor for passion body

Bug Description:

purchased the “stonebrick 2” pack off the bazzaar and did not receive the lattice window piece. I have seen this isue reported multiple times. Also bought out the battle pass and did not receive the arcane motif frame item even though I unlocked all the other battle pass stuff. I have checked in my ancestral knowledge category and neither of them are unlocked, nor can I find the pieces in the build hammer.

Bug Reproduction:

I spent crom coins in the bazaar and on battle pass

Greetings Mikil43!
Thank you for reporting your situation regarding the missing items from the bazaar pack.

In order for our team to properly assess the situation, specially because this has to do with your account, please follow our Official servers guidelines to submit a ticket through our Zendesk platform:

Our team will await your report Mikil43!

I am having the same problem.

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