Entire base collapsed for no reason ,FUNCOM support never replies to any tickets

I was on every day

OK, so maybe as like those other 25 to 40% of people, your base was wiped but no ban?

That happened to me once. The admin wiped a sub-base I built in the wrong spot. No ban, and also no contact of any kind. I dunno for sure if that’s also your case or not. You’re certainly right to complain about the zendesk response times!!! I have an RFI and a Report on file with them and it’s been nearly two months - crickets!

yeah, even the ban would at least tell me i did something, but nothing. and i do see especially this year some more people posted same thing and also on PS. base gone for one guy after a weekend away ,pve server. other on PC also came online and overnight base gone. I kinda feel put off if even official servers cannot protect hundreds of hours of work without as little as few words why .

Notifications of admin disciplinary actions usually come the next server reset. Actions are immediately taken when the investigation is deemed that enforcement is needed and then the follow up to the clan/player is done but the server has to reset before the pop up happens.

well, sadly nothing happened ,no contact , so I presume it may have been a server or game bug of sorts ? I really want to find out .

You won’t get any response, because Funcom doesn’t “refund” in-game materials, ever. No player ever gets their stuff back, regardless of whether they lost it to cheating, a bug, or admin action.

Funcom states this explicitly in their official server TOS:

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i get that ,but no response or acknowledgement if there is a bug or why it happened and if anything is being done to find out why and fix it if it is an issue . an info for closure if you will.


There is a bug (that funcom is trying to fix) where bases can go poof. They arent going to roll back the server so they probably have nothing to say on the matter.


Entire BIG BASE collapsed for no reason. Bruh…

I understand what you’re hoping for, but I’m trying to explain why it’s not likely to happen.

The truth that most people don’t like is that we get what we pay for, and since official servers are free, this is the level of support we get. That means that Funcom’s official server admins don’t do most of the stuff you would expect on private servers.

On a private server with a good admin, you can get in touch with that admin and ask what happened at such-and-such location, at such-and-such time, and they’ll go and investigate, and if it’s a bug, they’ll tell you and even give you some materials back.

On official servers, the only thing you can do is open a Zendesk ticket and wait for Funcom to determine whether there’s anything to do and any reason to get back to you.

If you suspect a bug, you can report it on the appropriate forum and/or create a Zendesk ticket – I don’t know why there are two ways to do it – but the most you can expect from that is for Funcom to receive the bug report, maybe ask you for some additional data, and then pass it on to devs in their ongoing effort to reproduce and fix those bugs so they won’t happen in the future. Even if someone on the team goes to look at the server logs based on your report, they’re not going to get back to you, because that’s not part of their job.

This is how these things work. Unfortunately, most players seem to expect the official servers to be “paid for” with their game purchase, and have a hard time understanding and/or accepting the lack of official server support.

Perhaps one day Funcom will decide to offer premium official servers, where we pay a monthly subscription and get the level of support that comes with that. Until then, we get what we pay for.

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I myself have operated more than a few identities/toons on Official servers. It can’t be said that all of them were for testing, frankly I liked certain servers for fighting!

If we had a Premium server service where we are at the very minimum vetted by “credentials” I’d be happy. I don’t like that payment could be a barrier.

Your ban should come at server restart, happened to me same thing, probably tomorrow you will not able to login. Sorry man i feel you pain.

i’d prefer to pay monthly to play well managed official server than having what we have now.
having a montlhy payment would even help to reduce hackers.

As i saw recently, hackers have around 1~3 days to get banned by battleeye and lose their acc. so they are going to pay this monthly fee for each hacking account.

Besides this, with this fee, Funcom might pay some true GMs to keep the servers. It would be real nice.


Slight correction, zendesk is for reporting ToS violations and forum bug reports are for bugs. I think they do it this way so people can see what’s been reported as a bug so others can potentially chime in and say “yeah it happened to me ” so they can see how many people are potentially impacted.

Zendesk is for several things, one of them being bug reports:

No idea why, but I suspect that the Zendesk bug report tickets are meant for exploits, because we’re not supposed to share those on the forums.

Yeah exploits they dont want out. The more eyes on regular bugs tho the better. Sometimes people can identify that a “bug” isnt really a bug and is instead a mod or a simple misunderstanding.

As you describe it, it sounds like your decay timer was bugged. Normally when you log in regularly your decaytimer resets back to server max. But if a server is constantly lagging then calculations maybe off. It then can happen that it won´t reset the timer correctly so it ticks further down even if you have logged in.

No matter the server, you should regularly check your decaytimer with tab or your repairhammer after logging in to make sure it resets the timer properly.

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Had same ISSUE this winter.
Official pvp, low population, calm game, duo base (not very big, manage to fit only 1 wheel, 2 temples, 1 stables, 1 pen)
Base in the rock passway (under the mountain).
NOT named location, probably block 2-3 spawns for rocknoses only…
2 months of regular (almost each day) play.
One day returned to base from expedition and it just gone… i mean building blocks gone, looks like it just failed to spawn before my arrival (no players around)…
Proof, you can see bags falling around, so base just despawn if front of your eyes

No warnings, no messages, no bans

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Greetings Everyone,

Remember to reach out to our team over on Zendesk if you have any questions regarding your account.

Also you can check out our official server rules as well as our post on land claim abuse.

Hope this helps!