The Purpose of the Forums and Forum Staff

[Rollotomozi]

Greetings

I had a bit of a meltdown on the forum a year ago, when I became very frustrated about what I perceived as the lack of engagement and communication from Staff regarding various issues that were being reported by the Playerbase.

I ultimately gained a better perspective of the purpose of the Forums, and respect for the Forum Staff in the forum discussion that followed.

I thought it would be helpful to share some of the more impactful statements here in order to give users of this forum a more helpful perspective on what the Forums, and its Staff expectations are.

Where is the community engagement?

Hey there, Just a quick dip into this thread again to clear out a point of confusion that might be originating some of the recent arguments: This forum is not meant to be customer service, nor we, the community team, are customer service representatives. This is a key difference with what other forums are providing, such as our hosting partner G-Portal’s. It may seem like an insignificant difference, but it seems that it’s what for some this problem boils down to. As the community team, we t…

Where is the community engagement?

Hi! As mentioned earlier in the thread, we are only so many people and we cannot reply to literally every topic or bug report in the forum. As Multigun posted, there is a dev tracker site players built where you can see what we’re posting and where (https://devtrackers.gg/conan-exiles) and I have been looking into how we can effectively re-implement a dev tracker for the forums itself. It’s a little tricky since we have a bunch of games on this forum so some of our posts may show up from othe…

Where is the community engagement?

We do not copy paste our responses in public threads. But there is also only so many ways one can convey the same message without sounding repetitive and some players may feel it is that way. It is the nature of the beast. We try to reply to as many threads as we can, but at the same time, we cannot offer the level of attention and detail that suits everyone. We try to do our best, and likewise, most of our community is also excellent at keeping in the loop. We do also like to engage in fun to…

Where is the community engagement?

To add to Ignasi’s reply; we get where the complaint comes from, but it’s the nature of the beast, as mentioned. We cannot realistically reply to every single bug report topic that pops up, and we can only urge yall to understand that us not posting in a topic does not mean we haven’t seen it (and on the flipside, since we’re ultimately human, sometimes we do miss stuff, so sometimes we need a prod). What we’re doing in the ‘fun’ thread is very much the definition of “Community Engagement” and…

Where is the community engagement?

We have a dev tracker here https://conandevtracker.com/

For those that are having issues and want to contact the Customer Service aspect of the Company should refer to this link, which also includes the general guidelines for conduct on Official Servers

Official Servers - Terms of conduct, guidelines and procedures

The folks (Staff) here try hard to deal with us (Forum users) in a positive way, which is not always easy.

If we take a little time to inform ourselves, I think it could help to manage our expectations, and ultimately help us to be less frustrated about things we need help with.

Have a great day all.

[stelagel]

Exactly!!! Well done @Rollotomozi, well done, thank you for this . One thing we may have to add here is that our personal differences is better to be solved in private messages. I ain’t saying that I am better, but most of the threads that provide feedback have over 60% unnecessary posts between users offending each other! The cause of this action is multiple times abuse of the flag system or over use, with result the closing of this thread. We can disagree without taking it further.
My best line in here is from @Ignasi, “agree even when you disagree”. We all have to do efforts to keep it civil and have adult conversations.
Again. I AM NO BETTER THAN ANYONE HERE, I do these mistakes too but I try hard not to make them anymore, I try…
The @Community rocks, they are the BEST!!!
Last but not least, please fellow exiles, give the proper respect to some members here, even if their answer seems a bit stiff don’t take it personal, some questions are keep repeating literally for years now and they may explained the same thing over a hundred times, so they are full of it, not with you however. So please give the proper respect to some members here, they earn the respect of both community and players years now and they are still working hard for us. Thank you for reading.

[Kikigirl]

They are reading the feedback. They’ve finally pinned the ToC in the forums which me and others have been asking for. Bravo, this means players and especially new ones won’t have to dig.

Next step I think is also including it in the launcher or a message in game. They did have the MoTD directing to the ToC for quite awhile when it was first introduced. I understand that it is a limited area and new information needs to be announced from time to time.

[DelRioServerMaster]

I just assumed the forums were here so I could complain about my son wrecking my base and reminisce about all the stupid things I’ve done in-game that my wife calls me out on.

[JJDancer]

[erjoh]

Wait…what? I’m just confused now. So you are saying they aren’t there to specifically implement my ideas and do my bidding?..huh…I think you got this all wrong.

[CodeMage]

@erjoh

So you are saying they aren’t there to specifically implement my ideas and do my bidding?

No, no, you’re right. That’s how you can see that they’re “lazy” and “greedy” and “incompetent”

[erjoh]

Finally someone that understands and sees my vision. You wanna management position?