Where is the community engagement?

The only engagement by the community staff recently seems to be Ignasis trolling people asking about the Pirate Outfit.

There are a number of issues that players are communicating and asking about, and there is not a lot of interaction with Community Staff on these issues.

It would be nice if Community Staff could acknowledge that the Company is aware of the issues, and whether or not they are being worked on.

Rick Rolling your player base is…

2 Likes

Funcom did that in Age of Conan as well, so thats not new tactic for them

You may want to take into consideration that Funcom staff aren’t on the forums 24/7. They, like everyone else, require sleep. So with timezone differences, they may not be online when you are.

1 Like

This is, as usual, false. Or are you upset they don’t respond to every single day to the same bugs they have already said they are aware of and working on?

Unofficial dev tracker, misses some people’s posts from time to time (such as posts from Hugo over the last 24-48 hours).

https://conandevtracker.com/

Another unofficial dev tracker but also doesn’t include the latest hires.

And as usual, Funcom isn’t allowed to have fun with it’s community. Ever.

And this is reason number 5,236 why I never recommend any person to ever pursue community team jobs in game development.

5 Likes

The community staff is excelent and I can say that they engage with the players. Always that I ask something one or several of them (community staff) answered me.

So I have to strongly disagree with your statment because my personal experiencie shows that your words are not true.

Cheers

2 Likes

What is false about what I said exactly.

Nice passive ad-hominem.

unofficial things, are… unofficial

Ad-hominen is when someone attack to you (as a person), not to your statment or ideas. Cheers!

1 Like

That right there. This is false. I’ve given you two resources so you can see how wrong you are.

It’s a dev tracker, not that complicated. Be thankful there are volunteers who run such things.

If you refuse to use them and plug your ears and claim Funcom doesn’t respond to any post besides “trolling” the community, that’s your call.

3 Likes

that seems personal.

There are a lot of posts in the PlayStation Bugs section, where people have been communicating several issues encountered after the latest update.

I have not seen very many responses from Community Staff acknowledging the awareness or planned activity to address these issues.

1 Like

Hey Rollo, @Ignasis is walking the plank over there, and somehow keeping me restrained from making obvious Poop Deck jokes. I think that’s better than good enough without being heavy-handed.

May I just ask you for a little patience regarding feedback? Often in Support Groups it’s best to err on the side of silence rather than make several confusing posts. Considering you have brought up the Pirate Outfit, in my judgment there’s a nexus; the devs are releasing a patch fairly soon-ish that might actually roll up several of these issues. In which case, it’s always better to err on the side of “something is coming.”

4 Likes

Hi! As mentioned earlier in the thread, we are only so many people and we cannot reply to literally every topic or bug report in the forum. As Multigun posted, there is a dev tracker site players built where you can see what we’re posting and where (https://devtrackers.gg/conan-exiles) and I have been looking into how we can effectively re-implement a dev tracker for the forums itself.

It’s a little tricky since we have a bunch of games on this forum so some of our posts may show up from other categories (such as posts about downtimes or seasonal events in the MMOs), but the information is available to you as a player.

8 Likes

Fun. The word you’re looking for is fun. People in that particular thread are having fun. The “trolling” you mention is entirely consensual on both sides. So, regardless of whether your other grievances are valid or not, can we please let people have fun?

12 Likes

Fair point.

3 Likes

Funny, I literally put a Pippi musiqbox in Camp Castaways the other day and it plays Rick Atsley, ‘Never Gonna Give You Up’ when a player approaches.

Way off topic, or is it?

The community team does a wonderful job.

6 Likes

I would disagree @AndyB . If other Dev studios can engage in conversation with their communities on their forums then Funcom can as well. Look at Standing Stone Games they have less of a team then you yet they manage to engage their customers.

@Sloegin That is not what he said, he mentioned they cannot engage 24/7, they do a great job of replying to the critical issues IMO.
I get that everyone thinks they are the “critical” issue, but it is not the case. I would say that over 80% of the issues are client side configurations or weak hardware.
If you just need conversation, makes friends IRL or buy a parrot.

2 Likes

I am not talking about issues but humanizing Funcom in general. Just copy & paste puts them in a bad light they need to join in on the conversations. They have to meet the community halfway to humanize themselves and the company. Industry legend Raph Koster would agree.

History has shown that this community isn’t capable of handling that. Whenever Funcom does “join in the conversation”, all they get is relentlessly attacked. Been seeing this for over 3 years. Hundreds of examples (but of course, you all think they never respond to anything, so why am I even bringing it up). And as Andy said they cannot respond to every single thread 24:7

A back and forth fun meme thread where both players and Funcom are having fun still results in “FuNcOm sUx.” Heck, even the copy and paste responses you are griping about get complained about specifically because they didn’t copy and paste a response in (insert thread here).

Though it’s not only here. Gamers across the industry think that attacking and demanding and threatening is the only way to communicate to dev teams.

Bottom line is, they are already doing what you think they aren’t and getting constantly slammed for it. And I’m well aware I’m not going to change your mind.

12 Likes

I came to the feedback section, to share my feedback.

I did not go into the ‘fun’ post to make a stink, because, well, you were all having fun, and it wasn’t appropriate to derail that post, in my opinion.

from my perspective, it was frustrating to see a lot of bugs/feedback posts in the PlayStation section, and not a lot of acknowledgement, ie “We are aware of the issue, and are investigating, or " this is operating as intended.” While at the same time, there were Community members actively participating in a ‘fun’ thread.

I am arguably more sensitive to this issue, as some of these things are affecting me directly, and negatively impacting my gameplay experience.

I think that if there were an issue with the game that directly affected you as a player, your perspective might be a bit different.

Good day all, this will be my last post in this thread.

1 Like

We are all affected by bugs now and again.