Funcom apparently doesn’t understand that the players have at least been its customers

[CodeMage]

@Cornelius

I am a little bit confused after the revised rules. So after how many times you get permanently banned? 2nd or 3rd?

The relevant section of the TOS says:

@Ignasi

We typically issue a 14 day temporary suspension as a way to warn and deter against repeating infractions. Any infractions beyond that will result in a permanent, non-appealable ban from official servers.

Hacking, exploits and other situations deemed as extreme will be met with a permanent ban on first offense.

In other words, you will get permabanned on 2nd offense, unless you 1st offense was egregious enough to warrant a permaban right away.